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Frequently Asked Questions

Are your solutions out-of-the-box or custom developed?

Every lending business is unique. That’s why HES solutions are neither out-of-the-box nor written from scratch. We offer the flexibility of customisation combined with the maturity of our Core engine and its feature-rich modules (CRM, payments, AI-based credit scoring, reporting, etc.).

Our ultimate goal is to help you launch or modify your lending business without having to start from scratch—giving you a higher return for a lower investment. In our process, we take our existing HES Core and find the code base modules that best fit your needs. We modify them according to your business objectives, and combine that unique solution with cloud lending technologies. After only three months you’ll be able to use your new solution to issue your 1st loan.

What is HES Core?

HES Core is a code backbone developed on the latest technological stack. It has been created to encompass all major activities necessary for a profitable lending business: from lead generation to collateral management.

The most vital feature of HES Core is a combination of 20+ business modules with unlimited customization options. Thus, our customers get a 100% tailored lending software in just 3 months.

What are your competitive advantages?

HES software is flexible and agile, complying with all kinds of specific business needs. Based on open source technologies, no vendor lock-in is required, meaning no license fees for proprietary technology, per-user charges, limitations by the loan type and parameters. On top of this, our strong engineering team brings bespoke lending solutions to financial institutions, regardless of their size and geographical location.

What post-launch support do you offer?

HES offers a one year warranty of free support on our products. We can handle any change requests or feature upgrades that you may have once your software is up and running. We can generally handle any regular changes with only a month of development. For customers seeking longer-term development we also provide dedicated teams or experts.